Privacy Policy (VocalGum)

Last updated: January 5, 2026

This Privacy Policy explains how VocalGum (“VocalGum,” “we,” “us,” or “our”) collects, uses, shares, and protects information when you visit our website or use our services (collectively, the “Services”).

If you do not agree with this Privacy Policy, do not use the Services.

1) Information We Collect

A. Information you provide

We may collect information you provide directly, such as:

  • Name, email address, phone number, company name

  • Account details and subscription information

  • Messages and information you submit through forms, chat, or support requests

B. Call and conversation data (when using our AI services)

Depending on your configuration and local law, we may process:

  • Caller and recipient phone numbers

  • Call metadata (date/time, duration, routing, outcomes)

  • Call recordings (if enabled)

  • Transcripts (if enabled)

  • AI-generated summaries and extracted information (e.g., appointment requests, lead details)

Important: In many cases, VocalGum acts as a service provider/processor for our business customers, meaning our customers control the content and decide what is collected and how it is used.

C. Automatically collected information

When you visit our website, we may automatically collect:

  • IP address, device type, browser type, and operating system

  • Usage data (pages visited, links clicked, time spent)

  • Referring URLs

  • Approximate location (derived from IP)

We may use cookies and similar technologies (see Section 6).

2) How We Use Information

We use information to:

  • Provide, operate, and maintain the Services

  • Deliver AI call answering, routing, summaries, and related features

  • Process transactions and manage subscriptions

  • Provide customer support and respond to inquiries

  • Improve performance, reliability, and user experience

  • Monitor for security, fraud, abuse, and violations of our terms

  • Comply with legal obligations

3) Legal Bases for Processing (Where Applicable)

If you are in a location that requires legal bases (e.g., EEA/UK), we process data based on:

  • Contract: to provide Services you request

  • Legitimate interests: improving Services, security, fraud prevention

  • Consent: where required (e.g., certain cookies, call recording/transcription settings)

  • Legal obligation: compliance with laws and regulations

4) How We Share Information

We may share information with:

  • Service providers who help us run the Services (e.g., hosting, analytics, payment processing, communications, telephony, speech-to-text/text-to-speech providers)

  • Business customers (our clients) who configure the Services and receive call results, transcripts, or summaries

  • Legal and safety authorities if required to comply with law, enforce terms, or protect rights and safety

  • Corporate transactions (e.g., merger, acquisition, asset sale), where information may transfer as part of that transaction

We do not sell your personal information in the traditional sense.

5) Call Recording, Transcription, and Consent

VocalGum may enable call recording and transcription features for business customers. Customers are responsible for:

  • Determining whether recording/transcription is permitted

  • Providing required notices (e.g., “this call may be recorded”)

  • Collecting consent where legally required

If you are a caller interacting with a VocalGum-powered number and have questions about your data, you should contact the business you called.

6) Cookies and Tracking Technologies

We may use cookies and similar technologies to:

  • Keep the website functioning properly

  • Understand website traffic and performance

  • Improve content and user experience

You can control cookies through your browser settings. Some features may not work properly without cookies.

7) Data Retention

We retain personal data only as long as necessary for:

  • Providing the Services

  • Meeting legal, accounting, or reporting obligations

  • Resolving disputes and enforcing agreements

Retention periods for call recordings, transcripts, and logs may vary based on customer settings and contractual requirements.

8) Security

We use reasonable administrative, technical, and organizational measures to protect information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9) Your Rights and Choices

Depending on your location, you may have rights such as:

  • Accessing, correcting, or deleting your personal data

  • Objecting to or restricting certain processing

  • Withdrawing consent (where processing is based on consent)

  • Requesting a copy/portability of your data

To exercise rights, contact us using the details in Section 12. We may need to verify your identity.

If you are a caller (not our direct customer), requests may need to be handled by the business that uses VocalGum.

10) International Data Transfers

Your information may be processed in countries other than where you live. Where required, we use appropriate safeguards for cross-border transfers.

11) Children’s Privacy

The Services are not intended for children under 13 (or the age required by local law). We do not knowingly collect information from children.

12) Contact Us

For questions or requests related to this Privacy Policy, contact:

VocalGum Privacy Team
Email: privacy@vocalgum.com